AI voice agents are changing phone support by cutting response delays and...

https://businessabc.net/the-phone-is-the-hardest-place-to-put-an-ai-agent-and-the-most-valuable

AI voice agents are changing phone support by cutting response delays and making conversations feel natural. Features like barge-in let callers speak anytime without waiting, and smooth warm transfer handoffs keep chats flowing when moving to a live agent