Voice AI can give wrong answers when it misunderstands requests or pulls...

https://www.bookmarkzoo.win/voice-ai-can-mishear-or-misunderstand-key-info-leading-to-wrong-answers-that

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation