Voice AI can slip up by mishearing or guessing answers, leading to mistakes...

https://rapid-wiki.win/index.php/What_Are_the_7_Places_a_Voice_Agent_Can_Fail%3F

Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation